1. Help! I cannot get to the internet or access my email! What do I do?
2. I can open my email, but cannot get to an internet site. What do I do?
3. Can I get a longer network cable?
4. How do I know if a network drop is active?
5. How do I get an additional network drop/have an existing network drop moved to another location in my room?
6. How do I map a network drive?
7. What is the path/how do I get to the public drive?
8. What is the path/how do I get to the classfiles drive?
9. What is the path/how do I get to student folders?
1. Help! I cannot get to the internet or access my email! What do I do?
A. There are several things you can do:
- First, check with a neighboring teacher to see if he/she is experiencing the same problem. There may be a campus or district-wide network outage.
- Ensure the network cable (the blue or grey cable) that runs from the network drop on the wall to the back of your computer is securely plugged in at both locations. (They should click into place.)
- You also should check for lights on the back of the computer where the network cable plugs in. There should one steady light and one blinking light.
- Using another networked computer, log into Eduphoria and complete a technology work order using Helpdesk.
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2. I can open my email, but cannot get to an internet site. What do I do?
A. Since you can get to your email, you do have some degree of network connectivity. The site you are trying to access may have a problem on that server’s side. Try to access another web site to see if you can connect. If so, the problem will have to be fixed on the other side. If you cannot access any other sites, the PHS or district internet connection may have been lost. Please create a work order in Eduphoria Helpdesk for assistance.
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3. Can I get a longer network cable?
A. The maximum length of a patch (network) cable is 14 ft. A longer cable may compromise network performance. Cables other than those provided by PISD technology are NOT allowed. Those found may be confiscated.
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4. How do I know if a network drop is active?
A. You have an active network drop if a computer connected to it can access the internet, shared network folders, and/or email. If you have a network drop in your room you believe is not active and you would like it to be activated, please place a technology work order in Eduphoria Helpdesk.
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5. How do I get an additional network drop/have an existing network drop moved to another location in my room?
A. All classrooms have network drops. If additional drops are desired, or if you would like the existing drop to be moved to a new location in the classroom, there is a charge. Once the source of funding for the new drop or relocation has been determined, place a technology work order in Eduphoria Helpdesk.
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6. How do I map a network drive?
A. Follow these instructions.
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7. What is the path/how do I get to the public drive?
A. Click to see netowork drive structure. (Must be on campus to access)
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8. What is the path/how do I get to the classfiles drive?
A. Click to see network drive structure. (Must be on campus to access)
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9. What is the path/how do I get to student folders?
A.Go to Start-->Run (or click Windows + R) and type in the following:
\\nas-stuhome\phs\sphs-xxxxxx, where xxxxxx = Student ID number
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