General FAQs .
1. My mouse was moving on its own—it looked like someone took over my computer. What happened?
2. Who handles what regarding technology at PHS?
3. How do I access the student network password list?
4. If a student is not listed in the student network password list, what do I do?
5. What technology equipment is available at PHS?
6. What software is available at PHS?
7. How much storage space do I have in my Home Folder?
8. How do I check the size of my Home Folder?
9. How do I get to the student folders?
10. I am trying to get to a web page that’s blocked. What do I do?
11. I have accessed a page that I feel should be blocked. What do I do?
12. I want to create a Teacher Web Page. What do I do?
13. Should I upgrade my Internet Explorer to 7.0?
14. I don’t have a USB drive. Can I check one out?
15. I love the Tips of the Week! Is here an archive to which I can refer?
16. I want to incorporate more technology into my lessons. What do I do?
17. How do I change my network password?
18. How can I ensure quick response if I have a technology problem?
19. Is the district upgrading to Windows Vista?
20. I have old/unwanted/unusable computer equipment in my classroom/office/storage area. What do I do with it?
21. How do I import my Internet Explorer Favorites (bookmarks)?
22. What are my Eduphoria username and password?
23. I brought my personal laptop from home. Can I connect it to the PISD network?
1. My mouse was moving on its own—it looked like someone took over my computer. What happened?
A. Most likely, a member of the technology department has used the installed Altiris program to remotely view and control your computer. If you have not recently alerted anyone in technology that you have a computer-related or software-related problem, please check with Davida Alexander-Green, Lynn Eubanks, or Sue Fuller.
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2. Who handles what regarding technology at PHS?
A.
Who
|
What |
Davida Alexander-Green
Campus Instructional Technology Specialist |
Training, New Accounts, Support, Web Page |
Lynn Eubanks
Technology Technician |
Hardware, Installation, Network Issues |
Sue Fuller
Student Data Specialist |
Grades, Winschool |
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3. How do I access the student network password list?
A.
The list is located here. Email Davida Alexander-Green for the password. Since this list is updated frequently, it is not advisable to copy it to your computer or to print it out. It is best to create a shortcut to the location on your desktop.
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4. If a student is not listed in the student network password list, what do I do?
A. As new students enroll in PHS, they are given the Student Internet Acceptable Use Policy form to sign and have their parents sign granting permission for them to access the internet at PHS. If this form has not been returned, an account has not been created. You may wish to ask the student if the form has been returned. They may receive another form by seeing Davida Alexander Green, a librarian, or the registrar. If the form has been turned in, it may have not yet been forwarded from the registrar’s office to Ms. Green, or Ms. Green may just not have had a chance to create the account yet. Feel free to contact her.
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5. What technology equipment is available at PHS?
A. Click here for available technology resources.
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6. What software is available at PHS?
A. Included on the standard PHS image is Microsoft Office (Word, Excel, Access and PowerPoint), Outlook, Publisher, eClass Grades, eClass Attendance, and Inspiration. If you seek content specific software, contact your department chairperson.
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7.How much storage space do I have in my Home Folder?
A. 500 Mb (This does not include the mail in your Outlook Inbox, Sent, or Deleted Items, but does include your Personal Folders)
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8. How do I check the size of my Home Folder?
A. CTRL + Click here: \\phs-dc1\home
Find and right click on your Home Folder (look for your name)
Go down to properties.
The size will count up for you.
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9. How do I get to the student folders?
A. Click on or cut and paste the following in the Run Line (Start, Run):
\\Nas-stuhome\phs
To get to a specific student’s folder, add another back slash, followed by “sphs-“ and the student’s ID number:
\\Nas-stuhome\phs\sphs-000000
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10. I am trying to get to a web page that’s blocked. What do I do?
A. Create a work order in Eduphoria Helpdesk:
Login to Eduphoria. Click on Helpdesk. Click Access to a Website. Follow on-screen prompts.
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11. I have accessed a page that I feel should be blocked. What do I do?
A. Create a work order in Eduphoria Helpdesk:
Login to Eduphoria. Click on Helpdesk. Click Access to a Website. Follow on-screen prompts.
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12. I want to create a Teacher Web Page. What do I do?
A. Follow these instructions.
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13. Should I upgrade my Internet Explorer to 7.0?
A. No! PISD has not yet made a decision to move as a district to Internet Explorer 7.0. Doing so may cause programs you already use not to function.
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14. I don’t have a USB drive. Can I check one out?
A. Yes! The PHS libraries have a limited number of USB drives that may be checked out for a short period of time, or you may check out a 512 Mb drive from Davida Alexander-Green for the entire school year. Note that you must turn in the USB drive at the end of the year, or another 512 Mb drive as replacement for lost/stolen drives. This will be part of the check out procedures at the conclusion of 2007-08.
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15. I love the Tips of the Week! Is here an archive to which I can refer?
A. Sure. Click here.
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16. I want to incorporate more technology into my lessons. What do I do?
A. Contact Davida Alexander-Green, who will be more than happy to assist you. Please have in mind a time frame, what kind of lesson (teaching, reteaching, reinforcement, assessment), etc prior to contacting her.
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17. How do I change my network password?
A. Log in to the computer using your current password.
Press CTRL-ALT-DEL.
Click the Change Password button.
Enter your current password
Enter your new password
Enter your new password again to confirm.
Click OK.
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18. How can I ensure quick response if I have a technology problem?
A. Please be sure you create a work order in Eduphoria with very specific and detailed information regarding the problem. You can also expedite repair by making sure your password is on file with Ms. Green. Quick conversations in the hallway, brief email notes, or non-specific Eduphoria requests can all cause a delay in response.
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19. Is the district upgrading to Windows Vista?
A. At this time, PISD has no plans to upgrade to Windows Vista.
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20. I have old/unwanted/unusable computer equipment in my classroom/office/storage area. What do I do with it?
A. Old computer equipment is sold at auction. Before this happens, the equipment is collected and stored on campuses until it can be picked up by maintenance. Unfortunately, at this time, due to space constraints, there are no plans to collect unwanted equipment. When this changes, you will receive information on how to proceed. Until then, the equipment will need to remain in your room or department storage area.
21. How do I import my Internet Explorer Favorites (bookmarks)?
A. Follow these instructions.
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22. What are my Eduphoria username and password?
A. Your username are the same as your network username and password.
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23. I brought my personal laptop from home. Can I connect it to the PISD network?
A. No. Connecting non-PISD computers to our network leaves it vulnerable.
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