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Pearland ISD is committed to supporting the technology needs of our students, parents, and staff. Below you will find general FAQs. To the right, you will find our Student/Parent Self Help Resources section which contains device and software specific FAQs, how to documents, and tutorial videos.
If you require additional assistance for a Pearland ISD issued device beyond what is on this website, please use one of the links below to create a Support Incident.
Parent Support | Student Support | Staff Support
Students can also visit their technical support team during designated times set by each campus.
Please note: Pearland ISD technical support staff are unable to assist with hardware related issues on devices that are not owned by Pearland ISD.
Staff, you will need to log in to the website to access Staff Resources.
Please click the image above for access.
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Do Pearland ISD students need a device every day?
Yes.
Students will be using the district 1:1 devices during classroom instruction.
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What are district approved devices?
Pre-K - 1st Grades
- iPad 7th generation or higher
- iPad Air 2018 or higher
- iPad Pro 2017 or higher
- iPad Mini 5th generation or higher
2nd - 12th Grade
- Windows 10 device, touchscreen preferred
- Apple laptop with OS version 9 or higher
Pearland ISD does not recommend the use of Chromebooks.
Please peruse the device specifications of the iPad and Dell Latitude 3310 laptop that Pearland ISD issues to students.
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Is a Chromebook a district approved device?
Pearland ISD does not recommend the use of Chromebooks.
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Are Chromebooks compatible with LockDown Browser?
LockDown Browser for Chromebook uses a Chrome Extension that can only be run in kiosk mode. Google requires that all kiosk apps be managed via their Google Admin Suite (a license is required for this product), and so the LockDown Browser for Chromebook app cannot be made available to students for use on their personally owned devices.
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How can I request a district device?
Elementary students will no longer have devices checked out for them. Their 1:1 device will remain in their classroom beginning in the 2022-2023 school year. To request a device for a student in middle school, junior high, or high school, please contact your student's campus
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Where can I find the Student-Parent Device Handbook?
Please peruse the Student Parent Device Handbook
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Where can I find information regarding device insurance?
Pearland ISD is pleased to announce optional insurance coverage for the district-issued Dell laptops. This does not apply to the district-issued iPads since AppleCare+ is already included. It is highly recommended to purchase this coverage.
In order to sign up for this optional insurance coverage, the premium should be paid by parents directly to the insurance company within 30 days of receiving their Pearland ISD 1:1 devices.
The premium must be paid by parents directly to the insurance company within 30 days of receiving the device in order to be covered for the school year.
Review the Student-Parent Device Handbook for current insurance information.
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How can I receive Internet at home?
Pearland ISD no longer provides hotspots for students. We recommend the low cost options listed below:
There are other low-cost options for broadband internet that may be available to families within the Pearland ISD community.
Pearland ISD is providing this information as a community resource and does not endorse any corporate provider or product. Please visit the provider's site or call to review the latest plans and terms and conditions as their programs may change from the information provided below. Some programs require that you register for a state or federal program.
Comcast (Internet Essentials)
Offering new, low-income Internet Essentials customers two months of free internet and raising the speed of that program's service to 25/3 Mbps. The monthly fee is $9.95 + tax.Xfinity WiFi hotspots located in businesses and outdoor locations across the country will be available to anyone who needs them for free — including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit Internet Essentials.
AT&T
Stay connected with affordable internet. Access from AT&T provides low-cost internet service for eligible households. Internet service for $10/mo. or less based on the maximum speed available at your address up to 25Mbps.Free installation and in-home WiFi ®
No annual contract
No deposit
Lifeline
Lifeline is a federal program that lowers the monthly cost of phone and internet. Eligible customers will get up to $9.25 toward their bill. You can only use Lifeline for either phone or internet, but not both.