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Technology Helpdesk for Student 1:1 Devices

Summer Tech Support

Pearland ISD will continue offering technical support to parents & students throughout the summer. Please contact the Student Help Desk Monday through Thursday from 8:00 am through 4:00 pm at 713-487-1800 or e-mail us at helpdesk@pearlandisd.org . You can also find valuable information on our Technology Resources & Support page.

 

Students and parents see the information below for specific times and locations for help desk support during school hours. 

 

You can find a variety of self-help resources on the Tech Support website 

 

Important things to remember with your student laptop:

  • Completely shut down daily (click on windows icon, click power, select shut down)
  • Only closing your laptop will put it to sleep, which still uses up the device's battery
  • Do not let your laptop shut down by running out of battery
  • Save all important documents to your Office 365 account
  • Do not save documents to the desktop
  • Do not log in to your device unless it is connected to Wi-Fi. This will ensure proper connections.
  • Do not remove the protective case

 

Technology Helpdesk for Student 1:1 Devices

                                       Tech Office Room 1506                                            

Monday-Friday

7:15 am - 9:15 am

  

If an emergency arises after 9:15 am, please have your teacher email to confirm someone is available to assist.

 

 Troubleshooting you can try from your classroom

Wi-Fi issues -  “Restart” by clicking on the power button (bottom left corner) and then restart. Please remember to “shut down” the laptop properly (using the power button and click shut down) when going between home/school instead of closing the lid or pushing the power button. If this doesn’t fix the issue and it’s happened more than once, please visit the help desk during the designated time.

Laptop Not Turning On – Please plug in the laptop to see if it will come on. If it's been plugged in and it’s still not working, switch outlets.  Sometimes the outlet is not working and thereby not charging the device. If it doesn’t turn on after a few minutes on the charger, then please visit the help desk at the designated time. Also, bring the charger so that we may check it for any issues.